7-day free return
You may request a free return within 7 calendar days after confirmed delivery for an eligible product. To qualify, the item must be kept in substantially original condition, include supplied parts and accessories, and not show damage caused after delivery. Please contact us within the 7-day window before arranging a return.
For eligible returns within our normal service area, the return itself does not carry a restocking fee. Extra services that were separately requested or consumed — for example extraordinary access work, remote-route service or other special handling — may not be refundable where clearly agreed in advance.
Hygiene-sensitive products
Mattresses and other sleep surfaces may be subject to hygiene and health restrictions after use or contamination. A mattress that is stained, soiled, damaged, infested, altered or used without reasonable protection may be ineligible for return unless the issue is a verified product defect.
5-year exchange policy
For up to 5 years from the original delivery date, a qualifying product may be exchanged when a covered manufacturing or structural defect is verified and an exchange is the appropriate remedy. The exchange policy is intended for defects, not normal wear, preference changes or accidental damage.
Typical exclusions
- Normal fabric wear, fading, pilling, comfort preference or gradual softening.
- Damage from misuse, moving, moisture, pests, pets, unauthorized modification or improper assembly.
- Damage caused by an unsuitable foundation, inadequate support or exceeding stated weight guidance.
- Cosmetic variation that is inherent to fabric, wood grain or production batches.
- Commercial or rental use unless expressly agreed.
How an exchange is handled
We may request photographs, order information, measurements or an inspection to verify the issue. If the original model is unavailable, a reasonably comparable replacement may be offered. A price difference can apply when the customer chooses an upgrade rather than a comparable replacement.
Start a return or exchange
Contact us using the phone or email shown on the website and include your order number, product name, delivery date and a clear description of the issue.